Privacy & Cookies

Privacy Policy

Liberty Christian Family Centre Trust
(Including Liberty Church and Thetford Foodbank)
Registered Charity Number: 1090802
ICO Registration Number: ZA341065
Last Updated: 01/04/2025

­­­1. Introduction

Liberty Christian Family Centre Trust (LCFCT) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, share and protect your information, and your rights in relation to it.

    ­­­2. Who we are

    Liberty Christian Family Centre Trust is the Data Controller for the purposes of UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

      ­­­3. Who we collect data about

      We may collect personal information from: service users, donors, volunteers, staff members, event attendees, and individuals making enquiries.

        ­­­4. What data do we collect and why

        ·         Name, contact details, and preferences – to provide services or updates.
        ·         Donation information – to process financial support and claim Gift Aid.
        ·         Volunteer and staff data – for recruitment, training, and safeguarding.
        ·         Website data (e.g. IP address, browser info) – to improve site performance.
        ·         Communication history – to keep track of conversations and requests.

          ­­­5. Our lawful basis for processing

          ·         Consent – where you have given clear permission.
          ·         Legal obligation – for example, keeping financial records.
          ·         Legitimate interest – where it supports our charitable aims in a way that does not infringe your rights.
          ·         Vital interests – to protect someone’s life in an emergency.

            ­­­6. Who we share our data with

            We will never sell your data. We may share your personal information with trusted third-party services, including:
            ·         IT providers (e.g. secure cloud services)
            ·         Regulators such as HMRC (for Gift Aid or financial compliance)
            ·         Safeguarding authorities when legally required
            ·         Email service providers (e.g. Mailchimp, if you opt into communications)

              ­­­7. How long we keep your data

              We only keep your data as long as necessary for legal, operational, or safeguarding purposes. We regularly review our retention periods.

                ­­­8. Your rights

                ·         Right to access your personal data
                ·         Right to rectification if your data is inaccurate
                ·         Right to erasure (‘right to be forgotten’)
                ·         Right to restrict or object to processing
                ·         Right to data portability
                ·         Right to withdraw consent at any time
                ·         Right to lodge a complaint with the Information Commissioner’s Office (ICO)

                  ­­­9. Questions and answers

                  If you have any concerns or questions about how your data is handled, please contact us at: [email protected].
                  If you remain dissatisfied, you can raise a concern with the Information Commissioner’s Office (ICO): www.ico.org.uk / 0303 123 1113.

                    ­­­10. Security

                    We are committed to protecting your data and have appropriate security measures in place. Only authorised personnel have access to your data.

                      Cookies Policy

                      ­­­Use of Cookies

                      Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about your activity on a website. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. First party cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Third party cookies are added by scripts added to the website, examples include Facebook, Twitter and YouTube. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

                      Cookies We Use and Why

                      • Necessary

                      CookieConsent: Stores the user’s cookie consent state for the current domain

                      • Statistics

                      _dc_gtm_UA-#: Used by Google Tag Manager to control the loading of a Google Analytics[2] script tag.

                      _ga: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

                      _gat: Used by Google Analytics to throttle request rate

                      _gid: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

                      • Marketing

                      ads/ga-audiences: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

                      Collect: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

                      PREF: Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

                      VISITOR_INFO1_LIVE: Tries to estimate the users’ bandwidth on pages with integrated YouTube videos

                      YSC: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

                      How do I change my cookie settings?

                      Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

                      Our website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Thetford Foodbank is not responsible for the privacy policies or the content of such sites.

                      To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

                      Social Media (applicable to Foodbanks who own social media accounts ONLY)

                      Thetford Foodbank also maintains a presence on social media channels including Facebook & Twitter.

                      If you share content from one of Thetford Foodbank social media websites, a cookie may be used by the service you have chosen to use to share that content. Thetford Foodbank does not control these cookies. You should check the relevant third party main website for more information.

                      Your right to information

                      You have the right to a copy of the information we hold about you. This is known as a subject access request. For more information on this, please visit: https://ico.org.uk/for-the-public/personal-information/

                      Comments

                      Please e-mail any questions, concerns or comments you have about cookies to [email protected]

                       

                      [1] A record of those who have unsubscribed is referred to as suppression data.  If a supporter clearly indicates that they no longer wish to be contacted, it is extremely important that their wishes are honoured.  This is best done by keeping a suppression data record.  This should contain just enough data to make sure that the party is not included in future communications – e.g. name, address, email address, and date of unsubscribe.

                       

                      [2] Google Analytics is a free web analytic service that provides statistics and basic analytical tools for search engine optimisation and marketing purposes for the managers of online content.