Contact Us

Please use the form below to get in touch and we’ll get back to you as soon as we can. Alternatively, call us on 0300 102 9618 (you may need to leave us your number and we will call you back), or you can email us on [email protected]

Call our local helpline

Our Local Citizen’s Advice

Please call 01842 752777 to speak to Thetford Citizens Advice, a referral partner of Thetford Foodbank, who will be able to issue you with a food bank voucher if necessary.

or alternatively…

Call our free national helpline

If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 2082138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Translators and Relay UK
Please ask the adviser if you need a translator, this will be provided via Language Line. If you can’t hear or speak on the phone you can use Relay UK. Find out how to use Relay UK →

Email us
Contact details

Phone us

0300 102 9618
The Hub (was Church of the Nazarene)
Croxton Road
IP24 1TA
Directions via Google Maps