Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency. (Please note that we are a volunteer-run charity operating in our volunteers’ spare time, so you may need to leave a message and someone will get back to you.)

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you can’t afford food, you can call 0808 2082138 (freephone) to speak to a trained and independent Citizens Advice agent (Monday to Friday, 10am to 4pm). Please note this number is for people who do not have enough money for food – if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.

Alternatively, please call 01842 752777 to speak to Thetford Citizens Advice who will be able to issue you with a food bank voucher if necessary.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here. When you arrive, we will exchange your foodbank voucher for a parcel of three days of emergency food. In the current COVID times we will get you moving on your way as quickly as we can. Please protect yourself, other clients and our staff by ensuring you wear a mask, observe social distancing, sanitise your hands and please come alone unless you need to bring one other person to help carry the food.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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